Terms of Use — Cadence Health

Last updated: June 2026

1. Agreement and contract formation

These Terms of Use form a legally binding agreement between you and Cadence Health Ltd (Company No. 17043196), registered at 3rd Floor, 86-90 Paul Street, London, EC2A 4NE. By creating an account on the Cadence platform (provided as nudge or under your healthcare provider's brand), you agree to be bound by these Terms. If you do not agree, please do not create an account or use the platform.

2. What Cadence is

Cadence is a digital health platform designed to support people who are prescribed GLP-1 weight-management medication. It helps you track your medication, log symptoms, and access educational content about your treatment.

Cadence is registered with the Medicines and Healthcare products Regulatory Agency (MHRA) as an information and behaviour-support tool under the Medical Devices Regulations 2002 (UK MDR 2002). It is not a diagnostic or treatment device, and it does not analyse your data to make clinical decisions.

3. Medical disclaimer

4. Eligibility

To use Cadence, you must:

• Be at least 18 years old.
• Be a resident in the United Kingdom.
• Be currently under the care of a registered prescriber for a GLP-1 weight-management medication (e.g. Mounjaro or Wegovy).

By creating an account, you confirm that you meet these criteria. If you cease to meet any of them, you should let us know.

5. Your data

You retain ownership of your personal data. We process it in accordance with our Privacy Notice, which explains what data we collect, how it is used, and your rights.

Where you access Cadence through a healthcare provider, your provider acts as the data controller for your clinical-care data and Cadence Health Ltd acts as a data processor on their behalf. Where you sign up independently, Cadence Health Ltd is the data controller and processes your health data on the basis of your explicit consent. For processing we carry out for our own operational purposes (such as platform security) and for optional research, Cadence Health Ltd acts as an independent data controller. Full details are in our Privacy Notice.

You can request deletion of your account and data at any time via Profile > Privacy Settings in the app or by emailing hello@cadencehealth.uk. If you joined through a healthcare provider, your provider is the data controller for your clinical record and is required by the NHS Records Management Code of Practice 2021 to keep your clinical health records for at least 8 years from your last clinical contact; we hold them in pseudonymised form on your provider's behalf and on their instruction, and your provider can instruct us to return or delete them at any time, subject to that legal retention requirement. If you signed up independently, your clinical records are permanently deleted after a 14-day grace period — there is no separate retention period.

6. Research use of data

During onboarding, you may choose to opt in to health-outcomes research. This is a separate, optional consent — you can decline or withdraw at any time via Profile > Privacy Settings without affecting your use of the platform.

We will never use your data for research purposes without your specific, separate consent. Agreeing to these Terms does not grant any licence to your data for research or commercial purposes.

7. Acceptable use

When using Cadence, you agree to:

• Keep your account to yourself. Do not share your login. Each account must belong to one individual.
• Enter accurate information. The value of the platform depends on honest, accurate data. Do not misrepresent your medication, dose, or symptoms.
• Use Cadence as a support tool, not your only source of guidance. Always follow the advice of your prescribing clinician. Cadence supplements — it does not replace — clinical care.

8. Platform availability and limitation of liability

We aim to keep Cadence available and working well, but we cannot guarantee uninterrupted access. The platform is provided to you free of charge and on an "as is" basis.

To the fullest extent permitted by law, Cadence Health Ltd's total liability to you arising out of or in connection with these Terms or your use of Cadence — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed GBP 100 (one hundred pounds sterling). We are not liable for any clinical decisions made based on content or data shown on the platform — those decisions remain entirely with you and your prescriber.

Nothing in these Terms excludes or limits our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any liability under Part I of the Consumer Protection Act 1987 or the Medical Devices Regulations 2002 (UK MDR 2002) that cannot be excluded by law;
• any other liability that cannot be excluded or limited under English law.

Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015, including your rights in relation to digital content and digital services.

9. Intellectual property

All content, code, design, and functionality of the Cadence platform is the property of Cadence Health Ltd and is protected by applicable intellectual property law. You may not copy, reproduce, or reverse-engineer any part of the platform.

10. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will give you at least 30 days' notice via the platform or by email before the changes take effect. If you do not agree with the updated Terms, you may close your account before the effective date. Your continued use of Cadence after the effective date constitutes acceptance of the updated Terms.

11. Termination and suspension

You may close your account at any time via Profile > Privacy Settings in the app or by emailing hello@cadencehealth.uk.

We may suspend or terminate your access to Cadence if:

• you breach these Terms;
• you no longer meet the eligibility criteria in Section 4;
• we are required to do so by law or regulatory direction;
• we discontinue the platform (in which case we will give you reasonable notice where practicable).

Where practicable, we will give you notice before suspending or terminating your access. Termination does not affect your data rights under UK GDPR — you may still request a copy of your data or its deletion.

12. Complaints

If you have a complaint about Cadence, please contact us at hello@cadencehealth.uk. We will acknowledge your complaint within 5 working days and aim to resolve it within 20 working days. If we need longer, we will let you know and explain why.

13. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your local courts, and nothing in these Terms affects any mandatory consumer protection rights you have under the laws of your jurisdiction.

14. General provisions

• Severability. If any provision is found invalid or unenforceable, the remaining provisions continue in full force.
• Entire agreement. These Terms, together with our Privacy Notice, constitute the entire agreement between you and Cadence Health Ltd in relation to your use of the platform.
• Force majeure. We are not liable for any failure or delay resulting from circumstances beyond our reasonable control.
• Assignment. You may not assign your rights or obligations under these Terms. We may assign ours in connection with a merger, acquisition, or sale of our assets, provided the assignee agrees to be bound by these Terms.
• Third-party rights. No one other than you and Cadence Health Ltd has any right to enforce these Terms. The Contracts (Rights of Third Parties) Act 1999 does not apply.

15. Contact

Cadence Health Ltd
3rd Floor, 86-90 Paul Street, London, EC2A 4NE
Company No. 17043196
MHRA DORS Ref: 2026031601473996
hello@cadencehealth.uk